Keynote & Webinars

GenAI and agents get all the headlines — but they're two parts of a much bigger, underutilized AI toolkit. This session opens up the full range of AI capabilities and demonstrates how to put each one to work for customers. With an original approach that blends human-centered design with AI product strategy, audiences learn to align customer needs with the AI best suited to meet them, pinpoint the concepts with the most promise, and stress-test every idea before development begins. They leave with a sharper eye for opportunity and a clear path from idea to impact.

Every great experience starts with a deeper question: What do the people you serve truly need? This session shows how human-centered design powers successful CX — and connects it directly to the business outcomes leaders care about most. Audiences learn to uncover what customers value, find opportunities hiding in every journey, co-create and test ideas with the people they're designing for, and draw a clear line from each improvement to measurable results. They leave with a method that forms the basis for any experience they create — no matter who it's for or what technology powers it.

AI is taking on more of our work every day, which raises a thrilling question: What will we do with all the time that soaring productivity gives back? This interactive session makes the case that the answer lies in the human abilities buried deep within us, waiting to be reawakened, strengthened, and discovered. Audiences explore a range of these superpowers, learn to recognize them in themselves and the people around them, and find ways to put them to work for their organizations and the world we share. Attendees leave with a fresh view of their own potential and a sense that the age of AI could be our most human era yet.

Strategy can be copied. Pricing can be matched. But your corporate culture? That belongs to you alone. This session shows how a customer-centric culture becomes the ultimate competitive advantage, tracing a clear line from business results to customer behavior to the everyday actions of every employee. Through Bodine & Co.'s original framework for shaping culture from the inside out, audiences discover how promises, unity, rituals, and values turn one-off heroics into systems with the precision of an orchestra and the agility of a flock of starlings. Attendees leave with practical tools, memorable stories, and a clear view of how their own role shapes the customer experience, wherever they sit in the organization.